Museum Coordinator - Visitor Services Assistant

The Gulf of Georgia Cannery, built in 1894 in the historic village of Steveston, is a living monument to the people involved in BC’s fishing industry. The National Historic Site is operated by the Gulf of Georgia Cannery Society, a non-profit society. Collaborating with Parks Canada, the Society preserves Canada’s West Coast fishing history and presents it in an engaging and relevant way.  

 We are seeking an outgoing and self-motivated individual to support the Visitor Services staff in administrative and front-facing tasks during the summer, where we are expected to receive a high volume of visitors under the Canada Strong Pass – a federal initiative that allows free admission into all national historic sites.  Our team and working environment exemplify inclusivity and diversity. We pride ourselves in demonstrating open minds, open hearts and welcoming all who participate in our endeavours. 

Responsibilities: 

The Museum Coordinator - Visitor Services Assistant will report primarily to the Visitor Services Coordinator and the Visitor Experience Manager.  The Museum Coordinator - Visitor Services Assistant will play a significant role in providing support for our operations and assisting with process improvements for our service level agreements. 

Specific tasks and duties assigned to the Museum Coordinator - Visitor Services Assistant include: 

• Assist with creating an automated scheduling process to eventually replace our current scheduling system. 

• Assist the Visitor Services Coordinator with daily scheduling, writing weekly staff newsletter updates, coordinating tour bookings, updating our membership database, and compiling visitor feedback data. 

• Collaborate with Administrative staff and Visitor Services staff in identifying and implementing improvements for our service level agreement and site stewardship. 

• Answer or forward inquiries from our general inquiries email.  

• Covering the front desk and gallery attendance as needed.  

• Participate in Joint Health and Safety Committee meetings, inventory first aid supplies, and conduct site inspections with an employer representative. 

• More information in attached job posting.